our talent | team member

JP McDermott, MBA
VP Client Service

James P. McDermott (JP) had been an officer and leader in various senior roles throughout his career. JP has over 20 years experience in the communications industry and has proven executive leadership in sales, operations, customer care and general management. To add strengths and a variety of experiences in management roles, JP has gone from large to small sized companies and recently led the Customer Care operations team at iBEAM Broadcasting as Vice President to success.

Prior to that, he was Regional Vice President at SBC (now AT&T), leading a business unit comprised of sales, product management, marketing and database operations for E9-1-1, nearly doubling sales to $62M/year. As Executive Director JP created and led Pacific Bell's Customer Support Organization for California's business customers, managing a team of nearly 400. Before Pacific Bell, JP spent 14 years with AT&T in sales, operations, data networking and program management.

Prior Leadership trainings as an executive inspired the big move to creating his own Leadership Development firm, and eventually led to joining the Growth and Leadership Center in 2007. JP has a BA from the University of California, San Diego and an Executive MBA from St. Mary's College of California. He is also on many boards including the Diablo Light Opera Company and the Art Commission for the Town of Danville. JP's Executive Coaching style is both professional and casual while he excels at being strategic and highly collaborative.